Living in the Moment: A TLS Podcast

A Customer‘s Experience: feat. Edward Leaman

Edward Leaman, Chief Brand Officer of California Closets, joins us to discuss what it means to deliver a customer experience, how important preparation is in giving your all, and how knowing your strengths can help you compliment your weaknesses.  We even learn some Japanese along the way! 

Customer Service Secrets: Making Moments

We are joined by MomentMakers® Amanda and Cass to talk all about Making Moments and Delighting Customers! We discuss how the making of a moment isn't just one-sided on our end, how being a MomentMaker® really does come from within, and how Cass and Amanda are always striving to show up and be present through all interactions. 

Mariam and Ana Making Moments Around

We are joined by our Brand Delivery Managers, Mariam and Ana to talk about what inspires them to make moments everywhere they go and how they inspire their teams to do the same.  We hear about their passion to make a difference in peoples' lives, and how genuine care has always been a part of them.

2000s and Innovate: Path to Caribou Culture - Part 2

We continue along our Path to Caribou Culture with the second instalment featuring Vice President of Brand Delivery, Stephanie Thomson and Vice President of Strategic Design, Raemie O'Brien.  We talk about their beginnings at TLS, the biggest innovations of TLS through the 2000s, why it's important to pivot when things aren't working, and how technology has only made our jobs easier.  

Customer Service Secrets: Listening to Understand

Welcome back to episode 2, in which we talk about the importance of listening to understand, how to really engage in the moment, and share stories of exceptional brand experience that have really impacted us.  We are joined by Jonathan and Orianna for a fun and authentic conversation!

Back to our Beginnings: Path to Caribou Culture - Part 1

In our special kick off episode, we are joined by our President and CEO, Laurie Dietz, and TLS' founder Beth Shearer-Adams.  We talk about where TLS started from, how we got our name, and how treating people better is at the core of everything we do. 

Living in the Moment: Launching October 4th

Welcome to Living in the Moment: A TLS Podcast!  We created this as a space to host conversations around our brand, our journey with our Brand Partners, our Customer Service experiences, and why we LOVE what we do as we Live TLS every single day.  Join us at the beginning of our TLS Story, launching October 4th! 💚