Living in the Moment: A TLS Podcast

Celebrate Your Journey: Introducing Kelly 💚

We are joined by Kelly, a MomentMaker® on our Magic Bubbles team!  We talk about skills gained throughout the pandemic, how Kelly's passion for a person's experience has made her successful in Customer Experience, and how being a MomentMaker® sets her apart from a Customer Service Representative. 

Celebrate Your Journey: Introducing Amber 💚

We are joined by Amber, a MomentMaker® with our CertaPro team.  Amber's success is attributed to her passion for making a difference and an impact in a person's life.  She cares deeply about the experience all of our customer's have and always considers that you don't know what someone is going through.  This is a wonderful conversation about truly engaging in the moment, and how at the end of the day, the most important thing is to Be Calm, Be Patient, and Be Kind.

Celebrate Your Journey: Introducing Angeline 💚

We are joined by MomentMaker®, Angeline as we celebrate her journey to becoming one of our Magic Bubbles MomentMakers®.  Angeline shares her biggest inspirations, what success means to her, and how remembering that people are people is really the most important thing we can do. Happy New Year everybody! 

Living the Values feat. April Broome

We are joined by April Broome, VP of Franchising at California Closets and more importantly, my mom!  We talk about how we live the FirstService Brands' values both personally and professionally, how we really have pride in what we do together, and how her living the values influenced who I am today. Happy Holidays everybody! 

Celebrate Your Journey: Introducing Zainab 💚

We are starting new series called 'Celebrate Your Journey' and we have Zainab from our Paul Davis and FIRST ONSITE teams to kick us off!  We talk about Zainab's previous experience in Customer Service, what has set her up for success at TLS, and her favourite moments working with her teams.

Customer Care feat. Tasha Clarke

Today we are joined by Tasha Clarke, Director of Brand Experience with California Closets.  We talk about her drive and inspiration through what she does everyday, what a ‘10’ means in her book of Customer Service, and I was very excited to align on several thoughts when it comes to Customer Experience and navigating Customer Concerns.  Keep listening too for the optimal Disney World Agenda 😉

Caribou Campfire: De-Stressing Over the Holidays

We are joined by MomentMakers® from all of our Brand Partners in this special edition of Caribou Campfire where we come together to discuss the most wonderful time of year, our favourite holiday traditions, and how we focus on the important things to really live in the moment and de-stress during this time of the year.  You don't want to miss this one!

#FirstServeOthers: Giving Back this Holiday Season

Mariam and Ana are back!! In this episode, they join us to talk about giving back and the spirit of paying it forward, especially during the holiday season.  They share meaningful and raw stories about how they have been impacted by kindness and genuine care, and where their inspiration comes from.  This is a beautiful episode about how we strive to #FirstServeOthers everyday 💚

The Paul Davis Way feat. Emily Schafer

We are joined by Paul Davis' Director of Brand Services, Emily Schafer!  Together, we talk about The Paul Davis Way and how important it is to provide a consistent customer journey for all interactions.  We talk about the importance of listening and staying present, and knowing when the role you are in may not be the right fit for you.

An Army of MomentMakers: Path to Caribou Culture - Part 3

Laurie, Raemie and Stephanie are back!  We dive into the third part of our Path to Caribou Culture and talk about how we became the Brand Experience Center we are today, what it means to be a MomentMaker® and how Janet Jackson played a very important role in celebrating such an exciting shift in our brand!