Hello TLS friends and family! Living in the Moment will be bringing you conversations around our journey as a brand and our journey with our Brand Partners, our Customer Service Secrets and why we LOVE what we do as we live TLS every single day.
Episodes
Monday Mar 28, 2022
Monday Mar 28, 2022
We are joined by one of our Paul Davis MomentMakers®, Sheereen! Sheereen has worked with us for just over a month and she brings so much excitement to work each and every day. Sheereen has one of the most unique recruitment stories; she is lovingly known around TLS as "TikTok Girl"! We sit down to talk all about her passion for people and being their shoulder to lean on, how preparation is always key, and how procrastination is really just success under pressure.
Monday Mar 21, 2022
Monday Mar 21, 2022
We are joined by Orianna and Seamus, two of our Team Leads supporting Paul Davis and FIRST ONSITE! We sit down to talk about how they are successful in training our new MomentMakers® in a remote setting. Seamus was actually with TLS during the 27-hour switch from in-office to remote, and we get to hear all about his perspective on that shift! Take a listen to hear how you too can be successful in a training situation, whether you are the mentor or the individual learning. Not to mention, there may be a few business ideas to ponder... 😮
Monday Mar 14, 2022
Monday Mar 14, 2022
We are joined by Lamoura, a MomentMaker® with our Magic Bubbles team. Lamoura has been with us for 5 months already, and her passion for customer service and engaging with people shines through every day! We sit down to talk about what it feels like to be a part of a family and not just a company, and how it is so important to treat every customer like they are the first call of the day. Get ready to smile and laugh!
Monday Mar 07, 2022
Monday Mar 07, 2022
Monday Feb 28, 2022
Monday Feb 28, 2022
We take you back to our weekly Caribou Campfire where we are joined by several MomentMakers® to talk about their favourite family traditions and what family means to them. Together we laugh, we cry, and we support each other through our happy and difficult times. Family is an unbreakable bond, and our TLS Family is no exception. Come join us as we sit around the campfire and share our heartfelt and touching stories 💚
Monday Feb 21, 2022
Monday Feb 21, 2022
We are joined by Stephanie and Becky, our Quality and Training Manager to talk about the significant shift from onboarding and training in-office, to onboarding and training in a remote setting! Join us for a great conversation about identifying and overcoming challenges, always staying one step ahead of the curve, and how the future may depend on Virtual Headsets...
Monday Feb 14, 2022
Monday Feb 14, 2022
We are joined by Noelle, a MomentMaker® on our CertaPro team. Noelle talks to us about her excitement for helping people, setting goals, and having a hand in the journey and success of those around her. Let's Celebrate Noelle's Journey!
Monday Feb 07, 2022
Monday Feb 07, 2022
We are joined by Kaitlyn, our newest Team Lead with our Paul Davis and FIRST ONSITE teams! We talk about Kaitlyn's true passion for helping people and how the biggest influences in life have shown her you can do anything. She is also an excellent story teller!
Monday Jan 31, 2022
Monday Jan 31, 2022
We are joined by Laurie, Raemie, Stephanie and Christina to discuss the exciting 27 hour day when TLS went from working in the office to working 100% remote. We all remember how our lives changed in March 2020, and TLS came together in a way like never before to keep our people safe, and our business running seamlessly. Join us for a conversation that blends together genuine care and incredible teamwork!
Monday Jan 24, 2022
Monday Jan 24, 2022
We are joined by Emma, a MomentMaker® with CertaPro Painters to talk about everything you can learn just by reflecting, what it means to really work hard, having pride in what you do, and how being part of a team of genuine care makes all the difference in the world.